Contact

Q: I didn’t receive my order confirmation, what should I do?

Sometimes the confirmation email ends up in the spam/junk folder . Please check there first. If you still don’t see it, contact us at support@primepapas.com or call us at +1 (806) 278-2126 , and we’ll resend it to you.

Q: Can I modify or cancel my order?

Yes — you can cancel or change your order as long as it hasn’t been processed by our warehouse team. ⚠️ Once your order has been shipped, it can no longer be modified or canceled.

Q: What is your return and refund policy?

We offer a 30-day satisfaction guarantee . If the product doesn’t work for you, simply contact our support team and we’ll guide you through the return and refund process.

Q: How does the PachaMart Club Membership work?

At checkout, you can select the First Time Offer option . You’ll enjoy a 7-day free trial and enjoy discount on your first order, then the subscription continues at $37.99/month . VIP members get access to exclusive deals and our private member zone 👉 secure.primepapas.com/club .

Q: How can I contact PachaMart support?

Our team is here to help. Reach us by email at support@primepapas.com or by phone at +1 (806) 278-2126 . We’ll get back to you quickly.

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Contact our team

at +1 (806) 278-2126

➡️ Manage my subscription

Stay as long as you love it. Cancel your PachaMart subscription anytime — it’s simple, stress-free, and on your terms.

My subscription

⚡️ My PachaClub Club

Enjoy exclusive member perks: early access to new drops, VIP-only discounts, and surprise rewards tailored just for you.

My club

🚚 Track my package

Track your order in real time. Get updates on shipping status, delivery estimates, and carrier details — all in one place.

Track my order

⬇️ Contact our team

FAQs

How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking number. You can track your package anytime here 👉 Track My Order.

I didn’t receive my order confirmation, what should I do?

Sometimes the confirmation email ends up in the spam/junk folder. Please check there first.

If you still don’t see it, contact us at support@primepapas.com or call us at +1 (806) 278-2126, and we’ll resend it to you.

Can I modify or cancel my order?

Yes — you can cancel or change your order as long as it hasn’t been processed by our warehouse team.

⚠️ Once your order has been shipped, it can no longer be modified or canceled.

What is your return and refund policy?

We offer a 30-day satisfaction guarantee. If the product doesn’t work for you, simply contact our support team and we’ll guide you through the return and refund process.

How does the PachaMart Club Membership work?

At checkout, you can select the First Time Offer option. You’ll enjoy a 7-day free trial and enjoy discount on your first order, then the subscription continues at $37.99/month.

VIP members get access to exclusive deals and our private member zone 👉 secure.primepapas.com/club.

How can I manage or cancel my subscription?

You can update your subscription, change payment details, or cancel anytime via your customer portal 👉 secure.primepapas.com/portal.

How can I contact PachaMart support?

Our team is here to help. Reach us by email at support@primepapas.com or by phone at +1 (806) 278-2126. We’ll get back to you quickly.